Return or Refund Policy

 

📦 Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and unopened

  • The item must be in its original packaging

  • The product must not be damaged or tampered with

  • Proof of purchase (order number or receipt) is required

Due to hygiene and safety reasons, we cannot accept returns on opened or used fragrances.

🔁 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide your order number

  • Include clear photos of the item and packaging

We will review the issue and arrange a replacement or refund if approved.

💳 Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear on your account (depending on your bank)

Shipping costs are non-refundable unless the return is due to our error.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

❌ Non-Returnable Items

We do not accept returns on:

  • Opened or used perfumes

  • Gift cards

  • Final sale or clearance items

📩 How to Start a Return

To initiate a return, please contact us at:

📧 Email: [Luxeauraofficial@gmail.com]
Include your order number and reason for return.